Terms and Conditions


Ordering From SmartyPants.co.uk

These terms and conditions shall apply to and govern all contracts between us at Smarty Pants Ltd, as the 'seller' and you as the 'buyer.' These terms & conditions shall apply as the complete and exclusive terms of each contract and no variation in any documents from the Buyer including but not exhaustively any letter, receipt acknowledgement, or other form shall be effective unless expressly agreed in writing by the Seller. By using this website, you acknowledge that you have read, understood and agree with our standard terms and conditions of sale and that they are legally binding and apply to all sales made. If you do not accept these terms, please do not buy from this website.

Smarty Pants Limited is a company registered in England and Wales. UK Registered Office and trading address is: Unit 14 Old Brewery Yard, Kilton Road, Worksop S80 2DE. Registration No: 05277967. Vat No: GB936268105. Telephone: 01909 488869 Email: sales@smartypantsltd.com 

Acceptance of an Order: 

You are deemed to place an order with us when ordering online via our checkout process. We will email you a receipt confirming the products you have purchased. Our acceptance of an order takes place when we despatch the order. We reserve the right to brand all our products and our packaging. We may refuse to accept any order if:

 a.) Goods are not available

b.) If we cannot obtain authorisation of your payment

c.) If there has been a pricing or product description error

d.) If the order is to be delivered outside the UK or to an area where delivery is unusually difficult

e.) If the order is for a personalised product and contains content which could be considered threatening, indecent, obscene, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

f.) If we believe your order is for commercial or other inappropriate use.

g.) We do not sell alcoholic products to anyone under 18. We may refuse an order or refuse to make a delivery at our discretion. By placing an order you confirm that both you and the person the order is to be delivered to, are aged 18 years or over. 

Pricing & Delivery:

All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT. We will deliver the products ordered by you to the address which you give for delivery when you make your order. If any of the details are incorrect, we are not liable for any items which have not been received. You may specify a delivery address which is different from your invoice address, if, for example, you would like us to deliver your products to a work address, a friend or relative.

Delivery will be made as soon as possible. Our office hours are 9am to 5pm, Monday to Friday. All delivery and dispatch timescales quoted on the website do not include weekends or bank holidays. 

We always make every effort to despatch goods within the specified timescale. Fortunately it's not very often but sometimes due to unforeseen circumstances we cannot guarantee delivery times or accept liability for late delivery. This applies to products sent direct from our manufacturers. We do not accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. This includes any act of God, war, strike, lockout or other industrial dispute, fire, flood, drought, legislation or any other cause beyond our control.     

Some deliveries that are required outside mainland UK are not covered by our usual postal service. Therefore we reserve the right to contact you and make you aware of any additional postal charges.  

If the product(s) you have ordered do not arrive within 28 days of placing the order, Smarty Pants Ltd except no liability unless you have informed us by email during this period. 

Order Cancellations:

With most purchases you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to products we have personalised or customised specifically for you. If you wish to cancel your order, you must do so immediately. Our preference is for you to do this by email to sales@smartypantsltd.co.uk or by phoning us on 01909 488869. In order to provide a prompt and efficient delivery service some of our manufacturers process and manufacture our orders immediately on a 24 hours a day basis. This is why we need to be informed immediately if there is a problem after placing your order online. Please check your order on screen and the confirmation receipt carefully as we cannot refund products which have been miss-spelt.

When goods have already been dispatched to the buyer, we reserve the right to request that the buyer organise and return the goods at their expense. 

Returns & Exchange:

If you are not completely satisfied with the goods, simply return them to us within 7 working days of receipt. If goods are returned to us within 7 working days of receipt we will issue a credit note or an exchange. The returned item is your responsibility until it’s received by us. We therefore recommend you send the parcel back to us using a delivery service that insures you for the full value of the goods as we cannot be held responsible for items damaged or lost in the post. Your rights to return the goods do not apply in the following circumstances:   

a.) Any products that have been made or personalised specifically for you.

b.) Where, in our opinion, you have not taken reasonable care of the goods whilst in your possession. Where they have not been returned in their original packaging.

c.) Where you have made a spelling mistake on your order and it has been sent for production.

d.) A perishable item that has been opened in anyway, consumed or disposed of, for example, sweets or drinks.

If you return an item because of an error on our part, or because the product is defective, we will happily refund the full value of the item. The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind. 

Please note, you have a duty to return the item to us at your cost unless the item is faulty. The address for returns is:

 Smarty Pants Ltd: Unit 14 Old Brewery Yard, Kilton Road Worksop S80 2DE.